1. Information We Collect
We may collect personal information when you:
- Submit a form on our website (e.g. strategy session, capability statement request).
- Contact us by phone, email, or social media.
- Engage our services or request information.
The information we collect may include:
- Name, company, and role.
- Contact details (email, phone number, business address).
- Information about your business or enquiry.
- Technical data such as IP address, browser type, and website usage (via analytics tools).
2. How We Use Your Information
We use your information to:
- Respond to your enquiries and provide the services you request.
- Send resources such as our capability statement.
- Arrange meetings or strategy sessions.
- Improve our website, marketing, and client experience.
- Meet legal, regulatory, and compliance obligations.
We will not sell, rent, or trade your personal information.
3. Sharing Your Information
We may share your information with:
- Service providers (e.g. IT, CRM, and marketing platforms) who support our operations.
- Regulators or legal authorities if required by law.
All third-party providers are required to protect your information in line with the APPs.
4. Data Security
We take reasonable steps to protect your personal information against loss, misuse, or unauthorised access. This includes secure servers, encryption, and restricted access to personal data.
However, no system is completely secure. By using this website, you acknowledge and accept this risk.
5. Cookies & Analytics
Our website may use cookies and tracking technologies to improve user experience and measure performance. You can disable cookies in your browser settings, though some site features may not function as intended.
6. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections if the information is inaccurate.
- Opt out of receiving marketing communications.
- Withdraw consent (where applicable).
To exercise your rights, please contact us (see below).
7. Overseas Disclosure
In some cases, your information may be stored or processed by third-party providers outside Australia (e.g. cloud hosting). Where this occurs, we take steps to ensure it is managed securely and in line with the APPs.
8. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:
Sanctuary Labs
Email: ali@sanctuarylabs.com.au
Phone: 0405 136 351
We aim to respond to all privacy enquiries promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.
Last Updated 19th September 2025